1. Return Eligibility

To be eligible for a return, items must be unopened, unused, and in their original packaging. Returns must be initiated within 10 days of the delivery date.

2. How to Start a Return

1. Email info@choosenaysa.com within 10 days of delivery to request the return shipping address.
2. Ship your unopened product back using a trackable shipping method.
3. Email us the tracking number once the return shipment is on its way.

Customers are responsible for return shipping costs unless otherwise stated.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

Approved refunds will be issued to the original payment method, minus any applicable fees. Refunds typically post within 7–10 business days, depending on your bank or payment provider.

4. Restocking Fee

5. Damaged or Incorrect Orders

6. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products
• Items not in original packaging
• Returns initiated after 10 days from delivery
• Final sale or clearance items (if applicable)

7. Contact Us